How can I pay for my order?
We offer several reliable and secure payment methods. You can choose between iDEAL, Klarna, bank transfer, credit card, PayPal or Apple Pay.
Would you like to pay afterwards? Choose Klarna or 'bank transfer' during checkout. Klarna allows you to pay in full after delivery. With 'bank transfer', you pay 25% in advance via your own bank. We then proceed with the production of your order and you pay the other amount no later than 14 days after delivery of your order.
Companies can choose to order via invoice.
Can I return my order?
Your order will not go into production until you have communicated your choices and placed the order. It is therefore truly custom-made. For this reason, the right of return is not applicable. Orders cannot therefore be returned. To be sure of your choice, call, email or make an appointment in the online showroom, where the Happy Customer Team can help you choose.
Want to give something as a gift, and not sure if it will suit the recipient? Give a gift voucher!
How do I redeem my Art Heroes gift card?
In the last step of the ordering process, where you are asked to pay for your order, you can redeem your gift card. The amount will be automatically deducted from the outstanding payment. Do you still need to pay a portion? Then you can pay with iDEAL or one of the other payment methods.
Do you have an amount remaining on the card? You can easily shop again later by redeeming the code again via the link.
A gift card can only be redeemed for a product from Art Heroes.
How is the warranty arranged?
Art Heroes is a Thuiswinkel organisation member, therefore a legal guarantee applies to all orders at Art Heroes (legal guarantee means that a product must do what the consumer can reasonably expect of it).
How can I pay for my order?
We offer several reliable and secure payment methods. You can choose between iDEAL, Klarna, bank transfer, credit card, PayPal or Apple Pay.
Would you like to pay afterwards? Choose Klarna or 'bank transfer' during checkout. Klarna allows you to pay in full after delivery. With 'bank transfer', you pay 25% in advance via your own bank. We then proceed with the production of your order and you pay the other amount no later than 14 days after delivery of your order.
Companies can choose to order via invoice.
How do I redeem my Art Heroes gift card?
In the last step of the ordering process, where you are asked to pay for your order, you can redeem your gift card. The amount will be automatically deducted from the outstanding payment. Do you still need to pay a portion? Then you can pay with iDEAL or one of the other payment methods.
Do you have an amount remaining on the card? You can easily shop again later by redeeming the code again via the link.
A gift card can only be redeemed for a product from Art Heroes.
Can I return my order?
Your order will not go into production until you have communicated your choices and placed the order. It is therefore truly custom-made. For this reason, the right of return is not applicable. Orders cannot therefore be returned. To be sure of your choice, call, email or make an appointment in the online showroom, where the Happy Customer Team can help you choose.
Want to give something as a gift, and not sure if it will suit the recipient? Give a gift voucher!
How is the warranty arranged?
Art Heroes is a Thuiswinkel organisation member, therefore a legal guarantee applies to all orders at Art Heroes (legal guarantee means that a product must do what the consumer can reasonably expect of it).
PayPal
Visa
Mastercard
Klarna
Apple Pay
We accept only our own gift card. Just enter the correct information when paying for your item.
Would you like to give someone a gift voucher? Go to this page for all the information.
Cookies
To better assist you and provide a personalized experience, we use cookies. In addition to the necessary cookies that keep the site running, we also use analytical cookies to improve the site experience. We also use cookies to show personalized ads and content on our website and beyond. Want to know more? Read our cookie policy here. Do you want to use the site as intended? Then we ask you to give us permission for this. You can also refuse them. We will then only enable the essential and analytical cookies for you. You can always adjust your choice via the cookie settings.
AcceptIllustration by Andreas Magnusson
What are the delivery times?
At Art Heroes we do not mass produce or keep stock, but make to order. Your artwork is made with passion by experienced craftsmen and is on average ready for shipment in 7 business days. Details on the exact delivery date will be sent after placement of the order. Depending on the shipping country the following delivery times apply:
Delivery time per shipping country |
||
Netherlands |
+ 1 business day |
|
Belgium, Luxembourg, France, Germany | + 2 business days |
|
Austria, Switzerland, Liechtenstein, Poland | + 3 business days |
|
Estonia, Italy, Latvia, Lithuania, Norway, | + 4 business days |
|
Denmark | + 5 business days |
|
Finland | + 6 business days |
Is your order a gift for someone? We can create you a gift voucher that displays the artwork(s) you ordered, so you have something to give while the artwork is being printed. Just send us an e-mail and we’ll take care of it.
How will the package be sent?
We work with several carriers. Couriers can also be used for large or fragile packages.
Canvas are securely packed in plastic bubble wrap and cardboard. Wallpaper and posters are sent in sturdy tubes.
A courier collects the package from us and takes the package to a depot where it usually stays overnight. The day after it is collected and delivered to your home or office. We work with courier services that specialise in handling fragile parcels.
Not at home? Then the delivery driver will leave a note and an appointment can be made to schedule a new delivery.
Unfortunately, there remains a chance that something can happen during a shipment. In the unlikely event that your parcel has been damaged during transit, please take a picture of the entire item, the damage, the entire package and a picture of the shipping label. Send these photos to us by email and we will solve the problem without delay.
I want to express my order. Is this possible?
We’re always ready to work with you and will try to help. Let us know what your exact wishes are, and we will get back to you!
What are the delivery times?
At Art Heroes we do not mass produce or keep stock, but make to order. Your artwork is made with passion by experienced craftsmen and is on average ready for shipment in 7 business days. Details on the exact delivery date will be sent after placement of the order. Depending on the shipping country the following delivery times apply:
Delivery time per shipping country |
||
Netherlands |
+ 1 business day |
|
Belgium, Luxembourg, France, Germany | + 2 business days |
|
Austria, Switzerland, Liechtenstein, Poland | + 3 business days |
|
Estonia, Italy, Latvia, Lithuania, Norway, | + 4 business days |
|
Denmark | + 5 business days |
|
Finland | + 6 business days |
Is your order a gift for someone? We can create you a gift voucher that displays the artwork(s) you ordered, so you have something to give while the artwork is being printed. Just send us an e-mail and we’ll take care of it.
How will the package be sent?
We work with several carriers. Couriers can also be used for large or fragile packages.
Canvas are securely packed in plastic bubble wrap and cardboard. Wallpaper and posters are sent in sturdy tubes.
A courier collects the package from us and takes the package to a depot where it usually stays overnight. The day after it is collected and delivered to your home or office. We work with courier services that specialise in handling fragile parcels.
Not at home? Then the delivery driver will leave a note and an appointment can be made to schedule a new delivery.
Unfortunately, there remains a chance that something can happen during a shipment. In the unlikely event that your parcel has been damaged during transit, please take a picture of the entire item, the damage, the entire package and a picture of the shipping label. Send these photos to us by email and we will solve the problem without delay.
I want to express my order. Is this possible?
We’re always ready to work with you and will try to help. Let us know what your exact wishes are, and we will get back to you!
Have another question? Our customer service team is waiting for you!
Give a gift voucher! You choose the value yourself and we will send a beautiful voucher to you.
The artwork is added to your favorites!
You can easily find your favourite artworks by clicking on the heart icon at the top of the website.
Would you like to save your favorites for more than 30 days and be able to view them on other devices or browsers? Then it's best to create an account. In this way, you can easily find your favorites by logging in. You can also share your favorites with your partner, friends or colleagues with one click.